Refund & Returns Policy – Hagone Mart

At Hagone Mart, we aim to provide a smooth and reliable shopping experience by offering trending products from trusted third-party sellers. Since we operate as a multi-vendor dropshipping platform, our return and refund process is designed to align with seller policies while ensuring customer satisfaction.

1. Eligibility for Returns

You may request a return if:

• The item is damaged, defective, or incorrect

• The product is not as described

• The item is unused, unwashed, and in original packaging

• The return request is made within 7–15 days of delivery (depending on the seller)

2. Non-Returnable Items

The following items are generally not eligible for return:

• Personal care & hygiene products

• Beauty, hair, and skincare items (if opened)

• Undergarments & certain clothing items

• Perishable or customized products

• Clearance or final sale items

3. Dropshipping & Third-Party Sellers

Hagone Mart partners with third-party sellers and suppliers, which means:

• Return policies may vary slightly depending on the product/seller

• Some items may need to be returned directly to the supplier

• Refund approvals are subject to seller verification

We act as a facilitator to ensure smooth communication and resolution.

4. Return Process

To initiate a return:

1. Contact our support team at support@hagonemart.com

2. Provide:

   • Order ID

   • Product details

   • Clear photos/videos (if damaged or incorrect)

3. Our team will review and guide you with return instructions

👉 You can also submit your request here:
https://hagonemart.com/contact/

5. Refund Policy

Once your return is approved:

• Refunds will be processed within 5–10 business days

• The amount will be credited to your original payment method

• In some cases, store credit or replacement may be offered

6. Shipping Costs for Returns

• If the return is due to our error (damaged/wrong product) → We cover return costs

• If the return is due to customer preference (size, change of mind) → Customer may bear shipping charges

7. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order

• Once processed or shipped, cancellation may not be possible

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank/payment provider

• Allow processing time

• Contact us if the issue persists

9. Important Notes

• All returns are subject to inspection and approval

• Refund timelines may vary based on payment providers

• Hagone Mart reserves the right to decline returns if conditions are not met

10. Contact Us

For any return or refund-related queries:

🌐 Website: www.hagonemart.com
📧 Email: support@hagonemart.com
📞 Contact Page: https://hagonemart.com/contact/

Hagone Mart – Trusted Marketplace for Trending Products